Terms of use

Version 2.0 · in force from 15 August 2026 · supersedes version 1.0

1. Defined types

These words carry the meanings below wherever they appear in this document. Everything else takes its ordinary meaning.

References to a statute include it as amended. Headings are navigation and do not alter meaning. Where a clause is marked as applying only to Consumers, or only to business clients, it binds nobody else.

2. The other party

You are contracting with UR DATA LIMITED, a company registered in Northern Ireland under number NI737745, trading as UR Data and working from Dungannon, County Tyrone. Its registered office is the address standing against that number on the Companies House register, and documents served there are validly served.

Reach us at contact@ur-data.co.uk, or by post at the registered office. Where we need to reach you we use the email or postal address you last gave us.

3. Resolution order

Three sets of terms can apply at once, so conflicts need a deterministic answer rather than an argument. Where documents disagree, the earlier item in this list wins on the point of disagreement only, and the rest of each document stands.

1. A signed contract or framework agreement between us.
2. The Proposal for the specific engagement, including its scope and assumptions.
3. Our data processing terms, on anything concerning personal data.
4. This document.
5. Anything else exchanged during discussion.

Browsing the Site means you accept sections 4 to 8 and the general clauses in sections 31 to 39. Accepting a Proposal brings in sections 9 to 22. Installing or using an Application brings in sections 23 to 30. Nothing here removes a right the law gives you and does not let you sign away.

4. Website: permitted use

The Site is published so that people can find out what we do and decide whether to write to us. Read it, print it, and quote it with attribution.

What it is not is advice. Descriptions of services, indicative timelines and technical commentary are general information, written without knowledge of your circumstances. Do not treat any of it as a professional recommendation for your situation, and do not act on it without asking us — or someone else qualified — about your specific case. A Proposal is where advice starts, because that is the first document written after we have looked at your systems.

Indicative timelines and ranges shown on the services pages are typical durations for work of that shape. They are not offers, and the figure that binds us is the one in your Proposal.

5. Website: ownership

The text, layout, design, code, diagrams and marks on the Site belong to us or are used with permission. Copyright and database rights are reserved.

You may view the pages, keep a local copy for your own reference, and quote short passages with a link back. You may not republish substantial parts, present our material as your own, scrape the pages systematically to build a competing resource, or use them to train a model without written permission. Company names and product names belonging to other organisations appear only to describe what a system does, and remain the property of their owners.

6. Website: use constraints

These are the constraints on using the Site. They exist because the Site is a shared resource with a small operator behind it.

• Do not use it for anything unlawful, fraudulent or deceptive.
• Do not attempt to gain access to any part of it, or to the systems serving it, that is not made available to you.
• Do not probe, scan or test its defences, and do not interfere with its availability for anyone else.
• Do not introduce malicious code, and do not attempt to circumvent any protective measure.
• Do not place automated load on it beyond ordinary reading — a well-behaved search crawler is welcome, a scraper that treats the site as an endpoint is not.
• Do not send us anything through the published address that is unlawful, defamatory or infringing.

Serious misuse may be reported to the relevant authorities, and we may disclose what we hold about the incident to them. Where you are testing security in good faith and want to tell us what you found, write to the published address and say so; a report made in that spirit is welcome and will not be treated as an attack.

7. Outbound links

Where the Site links elsewhere — a regulator, a statute, a supplier — the link is a convenience. We do not control those destinations, we do not endorse their content by linking, and their terms and privacy practices are theirs rather than ours. Check them before you rely on them.

8. Website: availability

The Site is offered as it stands. We work to keep it accurate and reachable, but we do not undertake that it will be uninterrupted, error-free, or current at the moment you read it, and we may change or withdraw any part of it without notice.

Access may be suspended for maintenance or for reasons outside our control. Nothing in this section limits our liability for death or personal injury caused by negligence, for fraud, or for anything else the law forbids us to exclude.

9. Services: forming a contract

An enquiry is not a contract, and neither is a conversation about what a project might cost. The sequence is deliberate:

1. You describe the problem, usually by email.
2. We ask questions, and where the fit looks plausible we arrange a call at no charge.
3. We issue a Proposal setting out scope, deliverables, assumptions, an indicative timeline and the price.
4. You accept it in writing. That acceptance forms the contract, and email is sufficient.

A Proposal is open for thirty days unless it says otherwise, and it is written against the assumptions it lists. Where an assumption turns out to be wrong — a source system is undocumented, an export cannot be automated, a third party will not grant access — we tell you promptly, explain the effect on scope, timeline or price, and wait for your written agreement before doing the extra work.

10. Client obligations

Data work depends on access we cannot grant ourselves, so these obligations are load-bearing rather than boilerplate. The Client agrees to:

• Give timely access to the systems, data, documentation and people the Proposal identifies.
• Nominate someone empowered to answer questions and make decisions, and keep that person available.
• Confirm it holds the rights and lawful basis needed for us to handle the Client materials.
• Ensure the Client materials do not infringe anyone's rights and are not unlawful.
• Maintain its own backups of source systems; our work is not a substitute for the Client's own continuity arrangements.
• Review and respond to deliverables within the periods the Proposal sets, since a delivery cycle stalls without feedback.
• Pay on time.

Where a delay is caused by the Client, timelines shift by at least the length of the delay, and we may charge for time reserved and lost where we cannot reasonably fill it.

11. Deliverables and ownership

On payment in full for the engagement, the Client owns the Deliverables built specifically for it, and we assign the intellectual property in them to the Client on that event. Assignment is conditional on payment; until then the Client has a licence to use the Deliverables for evaluation, and not for production.

Pre-existing material stays ours. Where a Deliverable includes some of it, the Client receives a perpetual, worldwide, non-exclusive, royalty-free licence to use, modify and maintain that material as part of the Deliverable, including the right to have another supplier do so. What the Client does not get is a right to extract our library and use it in something unrelated.

Client materials remain the Client's throughout, and we get only the licence needed to do the work.

Third-party and open-source components are licensed on their own terms; we identify anything with an obligation that would affect the Client and will not introduce a component whose licence conflicts with what the Client has told us about its intended use.

We may describe the shape of work at a general level — the type of problem, the class of technology — but we will not name a Client or reveal anything confidential without written permission.

12. Confidentiality

Confidential information belonging to either side stays inside the engagement it was disclosed for, reaches only those people whose work actually requires it, and binds each of them on the same footing. Business data, source systems, commercial terms and anything labelled confidential all sit inside that fence.

The usual carve-outs apply: information already public through no fault of the receiver, already lawfully held before disclosure, independently developed without reference to the disclosure, or required to be disclosed by law or a regulator. Where a legal obligation forces disclosure, the party under it will tell the other first, unless telling them is itself prohibited.

The duty runs for five years past the closing date, and carries no expiry at all where the material qualifies as a trade secret.

13. Data protection

Where we handle personal data on the Client's behalf, the Client is the controller and we are the processor. That relationship needs written terms under Article 28 of the UK GDPR before we touch anything; we will sign the Client's terms or supply ours.

Our undertakings, our security controls, our sub-processor position and our transfer safeguards are documented in the privacy policy, which forms part of these terms. The Client warrants that it has a lawful basis for the processing it instructs, and that any notice its own people are owed has been given.

14. Fees and payment

The Proposal states the price and whether it is fixed, staged or time-based, together with the invoicing points. Expenses are charged at cost where the Proposal provides for them and agreed in advance where material.

Invoices are payable within fourteen days of issue unless the Proposal says otherwise. Amounts are exclusive of value added tax, which is added where it applies.

Late payment carries statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 on business contracts. Where an invoice is more than thirty days overdue we may suspend work on notice, and we will not withhold Deliverables already paid for as leverage over a separate dispute. A genuine, promptly raised dispute about part of an invoice does not make the undisputed remainder late.

15. Term and termination

An engagement runs from acceptance until the Deliverables are handed over and paid for, or until it is ended under this section.

Either party may end it on thirty days' written notice. Either may end it immediately if the other commits a material breach that is not put right within fourteen days of being asked in writing, or becomes insolvent, enters administration, or has a winding-up petition presented against it.

We may also end an engagement immediately where continuing would require us to act unlawfully, or where an instruction would breach data protection law and the Client presses it after we have raised the point.

16. On termination

When an engagement ends, whatever the reason:

• We invoice for work done and expenses committed up to that point, and that invoice falls due on its ordinary terms.
• We hand over Deliverables completed and paid for, in a usable state.
• Each party returns or destroys the other's confidential information, keeping only what a legal duty or a routine backup cycle requires, which stays confidential for as long as it exists.
• The Client elects return or destruction of any Client materials in our workspace, and we carry it out within thirty days.
• Our access to the Client's systems is revoked, and we will confirm when it has been.

Sections on ownership, confidentiality, data protection, liability, indemnity and governing law survive termination, along with anything else that by its nature is meant to.

17. Warranties

We warrant that we will supply the Services with reasonable care and skill, using people with the competence the work needs, and that the Deliverables will conform in material respects to the Proposal at handover.

Tell us about a defect within ninety days of handover and we will correct it at no charge. That is the primary remedy for a defect, and it is offered because fixing the thing is usually what a client actually wants.

The warranty does not reach failures caused by changes made by someone else, by a change in a third-party system or interface we do not control, by source data that stops matching what it was specified to be, or by use outside what the Proposal described.

18. Exclusions

Beyond the warranties above, and to the extent the law allows, terms implied by statute or common law are excluded from business contracts. In particular we do not warrant that software will be free of every defect, that a system will run uninterrupted, or that a third-party service will keep behaving as it does today.

We do not warrant business outcomes. A dashboard is built to report accurately from the data supplied; whether the decisions taken from it improve a result depends on the decisions. Where output depends on the quality of the Client materials, we are answerable for processing them faithfully and not for what they contained.

This section does not apply to a Consumer, whose rights are set out in section 28.

19. Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for a breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982, or for anything else that cannot lawfully be limited.

Subject to that, and on business contracts only:

• Neither party is liable for loss of profit, revenue, business, anticipated savings, goodwill or opportunity, nor for indirect or consequential loss, however arising.
• We are not liable for loss or corruption of the Client's data to the extent it results from the Client's own backup arrangements being absent or inadequate, which is why section 10 asks the Client to keep them.
• Our total liability in connection with an engagement is capped at the total fees paid and payable under that engagement.

Each limitation is separate. If one is held unenforceable, the others continue to apply. A Consumer's liability position is governed by section 28 and by law, not by this section.

20. Indemnity

The Client indemnifies us against claims, losses and reasonable costs arising from the Client materials infringing a third party's rights, from the Client's own breach of data protection law, or from an instruction we followed that the Client was not entitled to give. This does not apply to a Consumer.

We indemnify the Client against claims that a Deliverable, used as the Proposal describes, infringes a third party's intellectual property rights in the United Kingdom, provided the Client tells us promptly, lets us conduct the defence, and does not settle without our agreement. Where such a claim is made we may modify the Deliverable, replace it, or refund the fees paid for it and end the engagement.

21. Events outside control

Neither party is in breach for a delay or failure caused by something genuinely outside its reasonable control — among them fire, flood, severe weather, war, civil disturbance, epidemic, industrial action beyond its own workforce, failure of a public telecommunications network, sustained failure of a major cloud provider, or an act of government.

The affected party tells the other promptly and does what it reasonably can to work around the event. If the disruption continues beyond sixty days, either party may end the engagement on written notice, and section 16 governs the unwind.

22. Subcontracting and assignment

We may use a subcontractor for part of an engagement and remain fully answerable for their work as if it were ours. Where a subcontractor would handle personal data, section 13 and the sub-processor terms in the privacy policy govern it.

Neither party may assign or transfer the contract without the other's written consent, which will not be withheld unreasonably. Either may assign to a successor of substantially the whole of its business on written notice.

23. Applications: licence

Sections 23 to 30 apply to an Application we publish in our own name. Where we built an application published under a client's name, that client's terms govern it.

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the Application on devices you own or control, for the purpose it is offered for. The Application is licensed, not sold, and everything in it that is not yours stays ours or our licensors'.

You agree not to copy or redistribute it beyond what the licence allows, rent or sublicense it, reverse engineer or decompile it except where the law expressly permits that despite this restriction, strip or obscure any proprietary notice, use it to build a competing product, or run it through an automated agent in a way that degrades the service for others.

24. Applications: accounts

Some Applications need an account. You agree to give accurate registration details, keep your credentials to yourself, and tell us promptly at contact@ur-data.co.uk if you think someone else has got into your account.

You are responsible for what happens under your account while it is in your control. Accounts are personal; do not share one. Where an Application offers multi-factor authentication, we recommend turning it on, and we may require it where an account can reach sensitive data.

You can close your account at any time. Section 25 of the privacy policy sets out what deletion does and how quickly.

25. Applications: your content

Content you create in an Application stays yours. You grant us only the licence needed to host, process, back up and display it so the Application can function for you, and that licence ends when the content is deleted.

You are responsible for having the rights to what you put in, and for it not being unlawful. We do not monitor content routinely; where we are told about something unlawful we may remove it and, if the circumstances warrant, suspend the account.

Export what matters to you before you close an account. Once deletion runs under the schedule in the privacy policy, we cannot recover it.

26. Applications: subscriptions

Where an Application is paid for, the price, the billing period and what the plan includes are shown before you buy. Purchases made through an app store are billed by that store on its own payment terms, and its receipt is your proof of purchase.

A subscription rolls into the next period on its own unless you stop it first. Stopping it closes access at the boundary of the period already paid for, rather than on the day you press the button. Cancel through the store account you bought it from — that is the only place with the authority to stop the renewal.

Refunds for store purchases are handled under that store's policy, since the store took the payment. Tell us anyway if something did not work; where the fault is ours we will help you make the case, and section 28 sets out the statutory rights that stand behind it.

27. Consumer cancellation

This section applies only to Consumers. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have fourteen days to cancel a distance contract without giving a reason.

For digital content supplied immediately, that right ends once supply has begun with your express consent and your acknowledgement that cancellation would be lost — which is what you are agreeing to when you download and start using the Application. Where supply has not begun, the fourteen days run from the day after the contract was made.

To cancel in time, tell us at contact@ur-data.co.uk or use the store's own cancellation route. A refund due follows within fourteen days of us accepting the cancellation, by the method used to pay.

28. Consumer quality rights

This section applies only to Consumers, and nothing in these terms cuts it down.

Under the Consumer Rights Act 2015 digital content must be of satisfactory quality, fit for any particular purpose you made known to us, and as described. Services must be performed with reasonable care and skill, within a reasonable time where no time was agreed, and for a reasonable price where none was fixed.

If digital content is faulty you are entitled to a repair or replacement, and to a price reduction where that cannot be done in a reasonable time or without significant inconvenience. Where faulty content damages a device or other digital content because we failed to use reasonable care, you may be entitled to a repair or compensation. Detailed guidance is available from Citizens Advice.

A Consumer's exclusive remedies are not limited to the ninety-day correction window in section 17, and the caps in section 19 do not apply to a Consumer.

29. Updates and support

Updates ship when there is a defect to correct, a behaviour worth improving, or a platform change to keep pace with. Some are needed for an Application to keep working, and an out-of-date installation may stop functioning against current services.

Support runs by email at the published address during ordinary business hours in the United Kingdom. We may change features, and may discontinue an Application altogether; where we discontinue one we will give reasonable notice through the Application or by email, provide a way to export your content, and refund the unused part of any prepaid subscription period.

30. App store terms

Where you obtained an Application from a store, that store's terms apply to the download alongside these terms, and on the operation of the Application these terms prevail as between you and us.

For Applications obtained from Apple's App Store, the following is agreed. The licence in section 23 is limited to Apple-branded devices you own or control, as permitted by Apple's usage rules. This agreement is between you and us alone, and Apple is not a party to it. We, and not Apple, are solely responsible for the Application and its content. Apple has no obligation to provide maintenance or support. If the Application fails to conform to any applicable warranty, you may tell Apple and Apple may refund the purchase price; beyond that refund, Apple has no warranty obligation. We, and not Apple, are responsible for addressing any claim that the Application or your use of it infringes intellectual property rights, or gives rise to product liability or a failure to meet a legal requirement. You confirm you are not in a country subject to a United States embargo or designated as supporting terrorism, and that you are not on a prohibited-parties list. Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it against you.

31. Variation

We may revise this document. The version and effective date are printed at the top, and a revision replaces the previous version in full.

Changes take effect for Site use when published. For a live engagement, the version in force when the Proposal was accepted continues to govern it unless we agree otherwise in writing. For an Application, we will give reasonable notice of a change that materially reduces what you get, and you may close your account and claim a refund of the unused part of a prepaid period if you do not accept it.

32. Whole agreement

The documents listed in section 3 are the whole of what is agreed on their subject matter, and they replace anything discussed beforehand. Each party confirms it has not relied on a statement outside them, though nothing here excludes liability for fraudulent misrepresentation. This does not limit a Consumer's rights in respect of a misleading statement.

33. No partnership

We are an independent supplier. No partnership, joint venture, agency or contract of employment arises out of this document. Neither side may commit the other to anything, or present itself to a third party as entitled to.

34. Third-party enforcement

Except for Apple's rights under section 30, nobody other than the parties has a right under the Contracts (Rights of Third Parties) Act 1999 to enforce anything in this document. The parties may vary or rescind it without the consent of anyone else.

35. Serving notices

Formal notices — termination, breach, a claim — must be in writing. Send them to contact@ur-data.co.uk or by post to the registered office. We send notices to the email or postal address you last gave us.

An emailed notice is treated as received on the next business day after it is sent, provided no failure message comes back. A posted notice sent by recorded delivery is treated as received on the second business day after posting. This section does not apply to the service of court documents.

36. Severance and non-waiver

If a provision is found unlawful or unenforceable, it is severed to the minimum extent needed and the rest continues in force. Where severing it would defeat the point of the clause, it is read down to what is enforceable and closest to the original intention.

Not enforcing a right straight away does not waive it. A waiver is effective only if given in writing, and applies only to the instance it addresses.

37. Raising a dispute

Raise a problem with us first, at contact@ur-data.co.uk, saying what happened and what you would like done. It reaches a director, and most disputes about delivery turn out to be disputes about expectations that a direct conversation settles.

Where that does not resolve it, both parties will consider mediation before starting proceedings. Neither is obliged to mediate, and agreeing to try does not stop either party seeking an injunction or applying to court where waiting would cause real harm.

38. Governing law

This document and any dispute arising from it, including a non-contractual one, are governed by the law of Northern Ireland. The courts of Northern Ireland have exclusive jurisdiction.

Where you are a Consumer resident elsewhere in the United Kingdom, you keep the protection of the mandatory consumer law of your home jurisdiction, and you may bring proceedings in its courts.

39. Contact

Questions about these terms, requests for our data processing terms, and notices under section 35 all go to one place: